Support Policy & Scope of Terms
To ensure fair, high-quality technical assistance for all licensed buyers, please review the scope of inclusions and exclusions under our standard product support agreement.
Included in Support Scope
- •Answering questions regarding documented product functionality and settings.
- •Assistance with standard server installation bottlenecks and bug diagnosis.
- •Providing verified patches for reported core platform security or logic flaws.
- •Guidance on configuring third-party payment gateways and game APIs built into the system.
Excluded from Standard Support
- •Custom development, feature modification, or UI redesign services.
- •Troubleshooting server infrastructure not meeting minimum documented requirements.
- •Debugging or resolving issues caused by unauthorized third-party code modifications.
- •Direct server administration or manual app store submission services without a paid setup plan.